Waheed Burna is the founder and primary author of MagnetClicks, a knowledge base for IT troubleshooting, cybersecurity and technology guides. He has over 15 years of leadership experience in IT infrastructure and operations, and writes here to make technical work easier to follow without making it less accurate.

Professional background

Waheed is a Senior IT Manager at Vagaro, where he leads a global IT team responsible for network design, cybersecurity frameworks, cloud migration, compliance and enterprise SaaS operations.

  • Designing and implementing secure, scalable IT infrastructure across global offices
  • Leading corporate HQ relocations, VLAN segmentation and Palo Alto firewall upgrades
  • Driving compliance programmes aligned to PCI-DSS 4.0, ISO 27001 and SOC 2
  • Managing endpoint protection, access control and enterprise identity (Azure AD, MFA, SSO)
  • Building IT strategy around business growth and continuity planning

Areas of hands-on expertise

  • Microsoft 365 administration — Exchange Online, Purview eDiscovery, mail flow rules
  • Microsoft Intune and endpoint management
  • Enterprise identity — Azure AD, MFA, SSO, conditional access
  • Network security and firewall administration, including Palo Alto
  • Compliance frameworks — PCI-DSS, ISO 27001, SOC 2
  • Windows and macOS troubleshooting at fleet scale

What MagnetClicks is for

The aim is a trusted, practical reference for the problems that actually land on an IT professional’s desk — written from experience rather than reworded from documentation. Coverage focuses on:

  • Step-by-step troubleshooting for Windows, macOS and networking
  • Cybersecurity awareness and practical protection strategies
  • Cloud computing, Microsoft Azure and enterprise IT
  • Fixes that work for both beginners and professionals

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Editorial approach

Articles on MagnetClicks are written from direct experience with the systems described, and screenshots are taken from live environments rather than reproduced from documentation. Where something has not been tested first-hand, it is stated. Corrections are welcome via the contact page.